FAQ

Frequently Asked Questions

Everything you need to know before finding your signature scent.

Our Perfumes

Are your perfumes authentic?
Yes, 100%. Each bottle comes directly from authorized channels, new, sealed, and in its original packaging. Authenticity is not just a promise for us — it's a founding principle.

What is an extrait de parfum?
It is the noblest and most concentrated form of perfumery. Where an eau de toilette contains 5 to 15% essences and an eau de parfum 15 to 20%, an extrait concentrates 20 to 40%. The result: a deeper sillage, prolonged longevity — often 8 to 12 hours and more — and a few sprays are enough.

How do I choose my perfume remotely?
Each product description tells the story of the perfume: its top, heart, and base notes, its olfactive family, the emotion it evokes. If you are hesitating between several creations, write to us via the Contact page describing the perfumes you already like — we will gladly advise you personally.

How should I store my perfume?
Away from direct light, heat, and humidity fluctuations — ideally in its box, away from the bathroom. When properly stored, an extrait retains its full intensity for years.

How do I apply an extrait de parfum?
On pulse points: wrists, neck, behind the ears. Do not rub — let the perfume settle. Two to three sprays are enough: an extrait is powerful by nature. You can also find usage precautions on each product page.

Order & Payment

What payment methods do you accept?
Bank card (secure payment), and depending on availability, express payments (Apple Pay, Google Pay). All transactions are encrypted — we never have access to your bank details.

Do prices include VAT?
Our prices are net prices. VAT not applicable, article 293 B of the CGI (micro-enterprise regime).

Can I modify or cancel my order?
If it has not yet been shipped, yes: contact us as soon as possible via the Contact page or at suavitasfragrantia@gmail.com, providing your order number, and we will do what is necessary.

Delivery

What are the delivery times and methods?
Your orders are carefully prepared within 24 to 48 business hours. Delivery is to a Mondial Relay pick-up point throughout mainland France (2 to 4 business days after dispatch). A tracking email is sent to you upon dispatch.

Is delivery free?
Yes, for purchases of €65 or more. Hand-delivery at the Lyon showroom is also possible; contact us via our social media to arrange an appointment.

Do you deliver internationally?
Currently, we deliver within mainland France. For any special requests (Belgium, Switzerland, etc.), please contact us: we will review your request on a case-by-case basis.

Returns & Exchanges

Can I return a perfume?
You have a 14-day right of withdrawal from receipt, for any unsealed product. In accordance with article L221-28 of the Consumer Code, unsealed perfumes cannot be returned or exchanged for hygiene reasons. To initiate a return, contact us with your order number.

My package arrived damaged, what should I do?
Photograph the package and product upon receipt, and send everything to us within 48 hours at suavitasfragrantia@gmail.com with your order number. We will find a solution quickly — replacement or refund.

Contact Us

How can I reach you?
Via the Contact page on the website or by email at suavitasfragrantia@gmail.com. We personally respond to every message, usually within 24 hours. You can also follow us and message us on Instagram, TikTok, and Snapchat: @suavitas69.